Cybersecurity at Interactio

Privacy and security are at the heart of what we do at Interactio. That’s why our remote simultaneous interpretation platform is protected by multiple security features complemented by constant product supervision and updates. This way, you can rest assured: your data is always protected.

12+

Partners certifications

15

Memberships
at industry associations

3

Industry based compliance

How does Interactio approach your data?

Data retention

We always allow clients to choose how long they want the event data to be stored.

Supervised data deletion

We ensure safe data deletion process supported by the Department of Defence standards.

Transparent client communication

We always inform clients when the event’s data is about to be deleted and provide an opportunity to retrieve it if they wish to.

Servers located in Europe

In partnership with AWS, we have several server locations around Europe.

All the servers are isolated, used once, and then all data is wiped. Thus, no information on the event details, participants, or chats is stored.

Compliance certifications and attestations

ISO/IEC 27001:2013

Information Security Management System (ISMS)

Learn more

CSA

Cloud Security Alliance STAR
(Level 1)

HIPAA

Health Insurance Portability and Accountability Act

GDPR

General Data Protection Regulation

Interactio compliance
certifications and memberships

Member of ISO 24019 working group

Board member of LITHUANIAN STANDARDS BOARD (LST)

Member of The International Society of Automation (ISA)

Member of Cloud Security Alliance(CSA)

International Association of Privacy Professionals (IAPP)

Our strategic partner’s certification

AWS

ISO/IEC 27001:2013  AWS is
ISO/IEC 27001:2013 certified

SOC2 Type1 The latest SOC 2 Type 1

SOC2 Type1 The latest SOC 2 Type 2

Digital ocean

ISO/IEC 27001:2013 Digital ocean is ISO/IEC 27001:2013 certified.

SOC2 Type1 The latest SOC 2 Type 1

SOC2 Type1 The latest SOC 2 Type 2

OVH

ISO/IEC 27001:2013  AWS is ISO/IEC 27001:2013 certified

Our clients' data is protected by

P2P security

24/7 perimeter control

Encryption on transit

Encryption at rest and on transit

DLP technologies

TLS 1.3

Role-based access control (RBAC)

Regular trainings & penetration tests

Annual security audits

Business continuity plan

First step

All client data is duplicated among servers and among providers.

Second step

In the rare occurrence of any kind of server issue, the tech team switches data centers in minutes.

Third step

The servers used have the highest uptime of 99.998%.

Interactio Incident Status Page

FAQ

Where are the servers located?

Is the client’s personal data encrypted?

Do clients own their personal data?

Does Interactio own their client’s personal data?

Does Interactio decide what to do with their client’s personal data?

For how long does Interactio store their client’s personal data when an event is over?

How can clients access their personal data?

Resources for clients

Meet our data protection officer

Karolis Aulosevičius

DPO at InteractioInternational

karolis@interactio.io

“The Compliance and Security team's mission is to ensure that we provide secure and reliable service to every single customer in the whole world. We do that with passion and appreciation.”

Karolis Aulosevičius – DPO at Interactio

karolis@interactio.io

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