Revisiting customer sound complaints in video-conferencing: Research report

Poor sound can ruin even the best-organized event. That’s why audio remains one of the key priorities of remote simultaneous interpretation platforms, like Interactio.

While working with such clients as the European Commission, European Parliament, and hundreds of businesses and communities, we committed to listen to the feedback to better understand the scope of the audio issues and find ways to improve with the help of our dedicated teams and technology.

Here's what we found after conducting a qualitative analysis of 286 feedback entries.

Access now to learn:

  • The meaning of sound in the virtual world
  • Audio issues from the participant and the platform side
  • RSI industry-specific sound issues
  • How to make video-conferencing an even more pleasant experience for all of us