Data Protection

PRIVACY STATEMENT

Your privacy is important to us

At Interactio, Ltd ("we") are committed to protecting your privacy. This Privacy Statement describes why we collect and use the personal data we receive from you when you participate at Interactio online event on Interactio Simultaneous Interpreting Delivery Platform ( SIDP); 

Our data protection officer contacts: 

Karolis Aulosevičius

Adress: Paupio str. 50, Vilnius, Lithuania

Mob. +37061806726

Email: dpo@interactio.io

Our status

By providing service Interactio acts as a data processor. This means that all requests regarding personal data management will be processed according to the agreed procedures with the Entity providing services to you. 

Interactio does not keep or use data for other purposes than is described in this document. All information is stored in the European data centers.

Why do we collect your data?

The subject matters of the collecting of personal data are: identification of users when they connect to the system, possibility to inspect any problems in real time, identification of the user during the event or user management or communication tasks, stream control, remote stream establishment, local streaming, chat, and remote broadcaster control and troubleshooting audio problems.

What personal data do we collect?

The types of personal data to be collected include name, surname, audio (voice) recordings, unique ID issued by Interactio, technical information from the data subject device, technical information related to months streaming quality, event information (time, date, topic, duration) and other data of data subjects that may be contained within the content that event participants submit to Interactio to process using services.

Why do we need this data?

Data will be collected, stored, and processed for these purposes:

Interactio unit:  Customer success unit

Types of data accessed: Event data, email of data subjects (AV managers,
interpreters, participants)

The purpose for the data access: To set up an event or to help set up an event

Location: European Union

Interactio unit:  Customer tech success unit

Types of data accessed:  Event data, participants information, connection to the event

The purpose for the data access:  To cover AV manager role at the event, to troubleshoot issues related to event performance or functionality

Location:  European Union

Interactio unit:  Compliance team

Types of data accessed: IP address, User ID, Event ID, action type, action time

The purpose for the data access: To detect and analyze suspicious activities illegal actions

Location:  European Union

Purpose

Data Categories

Data Retention

Data Storage Location

PURPOSE

FURTHER INFORMATION

To keep material for interpreters

Uploaded material for interpreters

24 hours after the end of the event

European Union data centers

To keep meeting files

Uploaded meeting file; User ID;
File type;
Time when file was uploaded

14 days after the end of the event

European Union data centers

To provide Polls functionality and allow to download information after the event 

Username, question, answer, time, ID

90 days after the event

European Union data centers

To provide captioning functionality

Event ID, User ID, information

14 days after the event

European Union data centers

To provide chat functionality 

Event ID, User ID, information

24 hours after the end of the event

European Union data centers

To keep speaking time statistics

User ID, Event ID, speaking time

90 days

European Union data centers

To provide audio and video recording functionality and allow to download after the event

Recordings file, Event ID 

90 days after the event

European Union data centers

To keep security logs

IP address, User ID, Event ID,action type, action time

180 days

European Union data centers

To manage inactive users

European Union data centers

365 days

European Union data centers

For troubleshooting audio problems

Jitter, Packets received, Packets lost, Bytes received, Running time

24 hours after the end of the event

European Union data centers

For stream control, remote stream establishment, local streaming, chat, and remote broadcaster control

Session ID, RTP session ID, RTSP URL (local IP), Event ID, Topic ID, Stream ID

24 hours after the end of the event

European Union data centers

To manage inactive privileged users

ID, last date of connection

365 days

European Union data centers

To identify the user during the event or user management or communication tasks

First name, Last name, Phone number, Email, Unique ID;

180 days

European Union data centers

Processor: Digital Ocean, LLC

Types of data accessed: Personal data contained in communications customers send or receive remote simultaneous interpretation (RSI) platform “Interactio”

The purpose for the data access: To provide media streaming functionality in remote simultaneous interpretation (RSI) platform “Interactio”

Location: Frankfurt, Germany, European Union

Processor: OVH Hosting Ltd.

Types of data accessed: Personal data contained in communications customers send or receive remote simultaneous interpretation (RSI) platform “Interactio”

The purpose for the data access: To provide media streaming functionality in remote simultaneous interpretation (RSI) platform “Interactio”

Location: Paris, France, European Union

Processor: Amazon Web Services EMEA SARL

Types of data accessed: Personal data contained in communications customers send or receive remote simultaneous interpretation (RSI) platform “Interactio”

The purpose for the data access: To provide service functionality in remote simultaneous interpretation (RSI) platform “Interactio”

Location: Frankfurt, Germany, European Union

Your rights to your data

  • Right to obtain information on the processing of personal data.
  • Right of access.
  • Right to rectification.
  • Right to erasure (right to be forgotten).
  • Right to restriction of processing.
  • Notification obligation regarding rectification or erasure of personal data or restriction of processing.
  • Right to data portability.
  • Right not to be subjected to automated decision-making without a legal basis.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint with coordination with the Entity providing services to You. 

However, you can also use your right to file a complaint with a supervisory authority (contacts of supervisory authorities in the European Union. 

https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080).

Updates to this notice

We regularly review and, if appropriate, update this policy periodically, as our services and use of personal data evolve.

Last update: Apr-15, 2024.