At Interactio, Ltd ("we") are committed to protecting your privacy. This Privacy Statement describes why we collect and use the personal data we receive from you when you participate at Interactio online event on Interactio Simultaneous Interpreting Delivery Platform ( SIDP);
Our data protection officer contacts:
Adress: Paupio str. 50, Vilnius, Lithuania
Mob. +37061806726
Email: dpo@interactio.io
By providing service Interactio acts as a data processor. This means that all requests regarding personal data management will be processed according to the agreed procedures with the Entity providing services to you.
Interactio does not keep or use data for other purposes than is described in this document. All information is stored in the European data centers.
The subject matters of the collecting of personal data are: identification of users when they connect to the system, possibility to inspect any problems in real time, identification of the user during the event or user management or communication tasks, stream control, remote stream establishment, local streaming, chat, and remote broadcaster control and troubleshooting audio problems.
The types of personal data to be collected include name, surname, audio (voice) recordings, unique ID issued by Interactio, technical information from the data subject device, technical information related to months streaming quality, event information (time, date, topic, duration) and other data of data subjects that may be contained within the content that event participants submit to Interactio to process using services.
Why do we need this data?
Data will be collected, stored, and processed for these purposes:
Interactio unit: Customer success unit
Types of data accessed: Event data, email of data subjects (AV managers,
interpreters, participants)
The purpose for the data access: To set up an event or to help set up an event
Location: European Union
Interactio unit: Customer tech success unit
Types of data accessed: Event data, participants information, connection to the event
The purpose for the data access: To cover AV manager role at the event, to troubleshoot issues related to event performance or functionality
Location: European Union
Interactio unit: Compliance team
Types of data accessed: IP address, User ID, Event ID, action type, action time
The purpose for the data access: To detect and analyze suspicious activities illegal actions
Location: European Union
Processor: Digital Ocean, LLC
Types of data accessed: Personal data contained in communications customers send or receive remote simultaneous interpretation (RSI) platform “Interactio”
The purpose for the data access: To provide media streaming functionality in remote simultaneous interpretation (RSI) platform “Interactio”
Location: Frankfurt, Germany, European Union
Processor: OVH Hosting Ltd.
Types of data accessed: Personal data contained in communications customers send or receive remote simultaneous interpretation (RSI) platform “Interactio”
The purpose for the data access: To provide media streaming functionality in remote simultaneous interpretation (RSI) platform “Interactio”
Location: Paris, France, European Union
Processor: Amazon Web Services EMEA SARL
Types of data accessed: Personal data contained in communications customers send or receive remote simultaneous interpretation (RSI) platform “Interactio”
The purpose for the data access: To provide service functionality in remote simultaneous interpretation (RSI) platform “Interactio”
Location: Frankfurt, Germany, European Union
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint with coordination with the Entity providing services to You.
However, you can also use your right to file a complaint with a supervisory authority (contacts of supervisory authorities in the European Union.
https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080).
We regularly review and, if appropriate, update this policy periodically, as our services and use of personal data evolve.
Last update: Apr-15, 2024.
